Frequently Asked Questions (FAQs)

1. What is SVGiN?

SVGiN is an online store offering premium SVG, PNG, and cutting files for Cricut, Silhouette, Brother ScanNCut, and other DIY craft projects. All products are digital downloads, meaning no physical items are shipped.

2. How do I download my purchased files?

Once your payment is complete, you will:
✅ Get an instant download link on the order confirmation page.
✅ Receive a confirmation email with your download link.
✅ Access files anytime from your account (if applicable).

3. What file formats do you provide?

Our digital products come in common file formats, including:
📂 SVG – For cutting machines like Cricut & Silhouette.
📂 PNG – High-resolution transparent background images.
📂 DXF, EPS, PDF  – Depending on the design.

4. Can I use SVGiN files for commercial purposes?

Yes! Our designs are available for personal and commercial use based on our license agreement. However, reselling, redistributing, or sharing the digital files is strictly prohibited.

5. Do you offer custom designs?

Yes! We provide custom SVG & PNG designs tailored to your needs. Whether it’s a unique logo, monogram, or special artwork, we can create it for you. Contact us at svgin24@gmail.com with your request!

6. What if I have trouble downloading my files?

If you experience any issues:
🔹 Check your spam/junk folder for the confirmation email.
🔹 Ensure you are logged into the correct account.
🔹 Contact us at svgin24@gmail.com with your order details, and we’ll assist you.

7. Do you offer refunds or exchanges?

Since our products are digital downloads, we have a no refund or return policy. However, if you receive a corrupt or incorrect file, contact us within 7 days, and we’ll provide a replacement.

8. What payment methods do you accept?

We accept secure payments via major credit/debit cards and PayPal through trusted third-party payment processors.

9. How can I contact support?

📧 Email: svgin24@gmail.com
📞 Phone: +1 307 212 5990

If you have any other questions, feel free to reach out! Thank you for choosing SVGiN!